SHIPPING & RETURN
After receiving your order, we need to conduct quality-control in order to ensure product quality. There are different kinds of processing time for different items. Average processing time is 4 business days; however, it varies depending on the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
For Flat Rate Shipping, we ship your package by Post service which takes about 7 to 25 business days to most countries in the world. Please be advised that the shipping time can be affected by factors such as time of the year, severe weather and other disruptions. These are outside our control. The standard shipping times are as follows:
a) For USA, Canada, Australia customers, it takes about 7 to 14 business days.
b) For United Kingdom, France, Germany, Italy, Spain, and most other Europe Countries, it may take 7 to 25 business days.
c) For customers in South America, it may take 15 to 30 business days.
d) For other countries, it may take 15 to 25 business days.
For Standard Rate Shipping, we ship your package by Express Mail Service (EMS), which takes 6 -15 business days to almost any country in the world. Usually the tracking number will be trackable on these sites, 1 to 2 days after we have shipped the goods.
For Free shipping, we dispatch using Hong Kong Post Shipping, Which takes 15-65 Days business days to almost any country in the world,Usually the tracking number will be trackable on these sites, 1 to 2 days after we have shipped the goods.
We ship all of our goods directly from the factory, which is located in Shenzhen, South East China, and is adjacent to Hong Kong.
What is item processing time?
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
1. Due to customs clearance times getting progressively longer, e.g. due to more stringent security checks, please be advised that Standard Rate Shipping and Hong Kong Post times have been affected.
2. Major Chinese holidays: Labor Day (1st May every year), Chinese National Day (1st October every year) and Chinese Lunar New Year. Delivery times can be affected due to the impact on manufacturers, suppliers and courier companies. Please remember to plan ahead during these holiday periods.
3. Processing time: In order to guarantee the quality of our products, valvion.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.
4. Due to the weight and size limit on items imposed by post air mail, not all items are eligible. Some items can only be dispatched by Standard Rate Shipping and Expedited Rate Shipping. We apologize for any inconvenience.
7 Days Return Warranty
Problem with the products received:
Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received.
Please ship the package to the designated address provided by the after sales staff. Customers have to cover the shipping fee for the package return. We will provide a partial refund as long we receive the return package; to help us, the customer should provide all relevant tracking information.
Out of stock:
Some items may out of stock or there may be insufficient products to complete the order during the order processing stage. Our customer service staff will contact you and provide you with a status update. Customers are eligible to ask for a partial Refund (covering some of the item cost and the shipping fee) in the event of not receiving email notification.
To reduce the possibility of disputes, please take clear photographs of the items while placed on the ground and place a ruler or measuring tape to measure out the differently sized part. The photos should then be submitted to the after sales team. We will provide a reply to your problems as soon as possible. Normally it will take 2-3 business days. Please note the following RMA criteria relating to size differences: Custom made item: Deviation from the original size by over 2CM; Not custom made item: Deviation from the original size by over 3CM. Please ship the package to the address provided by the after sales team. Customers have to cover the shipping fee for the package return. We will provide a PARTIAL refund as long we receive the return package; to help us, the customer should provide all relevant tracking information.
Missing items, wrong items or package sent:
A PARTIAL refund is offered for missing or wrongly shipped items.
We will provide a reshipping service in the event of missing or wrongly shipped accessories, a PARTIAL refund on the item fare is offered in the event of accessories being unavailable for reshipping.
Please be sure to open the parcel and check the contents before signing for the package
Please refer to the following return policies
Customer may return the package to the designated shipping address, and cover the shipping fee for returning the package only if the customer service staff have authorized the return.
Please contact our customer service for further advice.
Customers may return the package to the designated shipping address, and cover the shipping fee for returning the package after receiving the RMA number from customer service
Store Hours: Due to Time Deference some orders need 24 hours to be processed.